The Refund Process
When a customer contacts ClickBank by phone or online to request a return, our service and support staff attempt to provide the customer with sufficient instruction, customer service, and/or support. However, in some cases a customer may find a product unsatisfactory for reasons that are beyond the control of ClickBank. In these cases, a return or cancellation may be processed.
If a return is approved by ClickBank, the money for the requested transaction is returned back to the customer, in part or whole. If the return request is for a recurring billing product, then the ClickBank Policy allows for the most recent payment to be returned.
Multiple payment returns can be provided as long as they are within the applicable Seller Return Policy. A return on a recurring billing product will also result in the cancellation of that subscription.
Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the customer must update their payment information in their ClickBank customer account (www.clkbank.com). Updating payment information for the return only works for recurring purchases. Returns cannot be issued for one-time purchases that have a closed account.
Due to the digital format of many ClickBank products, when a product is returned the customer retains the product and, in many cases, the customer has already received the benefit from the product prior to the return request. In such cases, ClickBank reserves the right to issue a return for less than the full purchase price.
ClickBank, our service provider will, at it’s discretion, allow for the return or replacement of any product within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period.
Any returns or refunds are handled directly between you and Clickbank. See your receipt for contact information.
Return and Subscription Cancellation Policy FAQ
Q: What is ClickBank’s cancellation policy for recurring billing products?
A: The customer may cancel a recurring billing subscription at any time.
Q: What is the difference between a return and a cancellation?
A: If a customer requests a return, the money for the requested transaction is returned back to the customer. If the return is for a recurring billing product, then the Policy allows for the most recent payment to be returned. returns for multiple rebills can be provided as long as they are within the stated return period. A return on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product, then no future rebills will be charged to their account. However, a cancellation will not generate a return unless the return is also requested. A cancellation will only stop any future rebills.
Q: How does ClickBank handle customer inquiries?
A: When a customer reaches us by phone or email, our first response is to offer support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a cancellation or a return may be processed.
Q: What is the policy for returns requested within the 60 day return period?
A: Customers requesting a return within 60 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.
Policy Abuse
Customers requesting serial or repeated returns may be blocked from making further purchases using the ClickBank services. Customers that violate the terms of use of a product may have their right of return revoked for such product. ClickBank reserves the right to determine cases of policy abuse without the consent of the seller.
Contact us for questions related to refunds and returns.